Executive Assistant to CEO. Duties include being a direct report to the CEO, assisting in travel arrangements and scheduling, call screening, and additional projects as assigned. Project management duties include management of the company's new iPhone App from initial design and storyboarding through developer relations and also doing QA. · Human Resources duties include full cycle recruitment for 30+ employees per year and general HR - payroll, training, and compliance monitoring - for an 80 employee company. · Operations duties include building, supply, and vendor research and management, organization and re-design of office space for increased production and moral, insurance and compliance monitoring, and acting as a dispatch operator when needed. · Event Planning including daily, weekly, and monthly food orders for meetings and staff events, organizing holiday and annual staff events. · Accounting duties include assisting in A/R, A/P, and employee reimbursements. · Sales duties include researching and creating leads in both restaurant and corporate sales. · Marketing duties include managing social media accounts, creating content, ad management, and SEO/SEM work.
Current consulting duties include designing lesson plans that coordinate with pre-established program criteria for various curriculums, determining and tagging lessons with appropriate skills, and copy editing lessons prior to final production.
Redesigned inbound call structure to increase customer satisfaction, decrease productivity loss, and reduce the monthly phone bill by 43%. In addition to managing the accounts receivable department, undertook the Customer Specialist role to increase customer satisfaction ratings and deal with problem accounts. Revised merchant strategies to increase online sales and expedite shipping. Reduced processing time for preparing shipping labels for large individual shipments from 8 hours to 30 minutes (a 94% reduction in man hours) as confirmed by the head of the shipping department. Developed a new online invoice payment method to allow for more efficient and instant collection of bills. Increased credit cards payments by 143% and decreased the time to process each credit card by 77% Manage a accounting staff to maintain and adjust accounts for multi-million dollar company. Actively worked to streamline and automate company procedures; in addition to the above accomplishments, spearheaded the transfer of data to cloud storage, designed new fax management system, and trained the staff in mail-merge technology
Bensalem Twilight Program
Taught 10-12th grade English classes.
Acted as a permanent substitute for the English department.
Taught 10th grade English and acted as a building substitute.
Undertook additional duties above and beyond general sales representative tasks. Customer service including sales, returns, and book recommendations Inventory management including ordering, receiving, and returning books to publishers and distributors Event planning including: Harry Potter release parties, book signings, author events, summer reading programs for youth, book clubs, and children's Meet The Character events Press releases and marketing including web site creation and management
BA
M.Ed
Concentration: Reading
Olivia Knott is interested in horseback riding, reading, accounting, office management, young adult books, traveling, and learning.
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